Shipping
SWEDEN
For deliveries within Sweden prices are in SEK including 25% Swedish VAT. We provide free delivery
NORWAY
For deliveries to Norway prices are specified in NOK, including 25% Norwegian VAT. We provide free delivery.
COUNTRIES WITHIN THE EU.
For deliveries to other countries within the EU, the stated price in EUR applies, which includes each country’s statutory VAT rate. Free shipping.
COUNTRIES OUTSIDE THE EU
For deliveries to the rest of the world, the stated price applies in EUR, which includes the respective country’s statutory VAT rate and customs duties. Free standard shipping.
How long is your deliveytime?
All jewelry is made by hand in our own workshop. All jewellery is made by hand in our own workshop, therefore expect about 15-20 working days for production. If your jewelry is in our store, we can deliver immediately, call us on +46 8 679 90 20 or chat with us for information.
As soon as our workshop has received your order, you will receive an order confirmation by email and when it is time for delivery, you will receive a delivery notification with information on the delivery method and tracking number.
Do I have the right to cancel my purchase or exchange?
As a buyer, you have 14 days to cancel your purchase..
The right of withdrawal / right of exchange applies from the day the item is received.
Your return must be at our disposal within two weeks after you receive approval from us.
Send an email to customerservice@sandbergsweden.com together with the number of your order confirmation. We will then give you instructions on how the return should take place. The same applies to changes. We are responsible for the return shipping. For a full refund, the item must be unused and returned in its original packaging.
Exceptions to the right of withdrawal; The jewellery that is specially made to measure is not covered by the right of withdrawal, such as rings, bangles and jewellery with engraving.
Reimbursement normally takes place within 14 days after we receive your return and via the same payment method you used for your purchase.
There is an additional cost for changing the size of stone-set rings. Contact customerservice@sandbergsweden.com for pricing information.
Returns
If you want to change the size or make use of the right of withdrawal, please notify customerservice@sandbergsweden.com together with the number of your order confirmation. We will then give you instructions on how the return should take place. We are responsible for the return shipping.