CUSTOMER SERVICE

Sandberg Sweden AB
Box 5255
102 46 STOCKHOLM Sverige
+46 8 679 90 20
customerservice@sandbergsweden.com

CONTACT US

Contact us
EMAIL US Simply send us an email at customerservice@sandbergsweden.com or fill in the form below and we will get back to you within 24 hrs.

CALL US +46 (0)8 679 90 20 Monday to Friday, from 10:00 am till 6:00 pm and Saturday, from 10:00 am till 4:00 pm CET (with the exception of Swedish public holidays).






ORDER

Online Orders
To add an item that is available in different gold colours to your cart, please select your gold color first.
Then select your choice of stone, or stone size if available and finally your size.
Then click on “add to cart”.
To complete your order, click on “cart” at the top of the page to continue.

GIFT OPTIONS AND GREETING CARDS

Once you are ready to check out, please select “delivery to another address” and fill in the details.
Upon request, we will be happy to enclose a Sandberg Sweden greetings card including a personal message.
Gifts delivered within the European Union will be sent without an invoice.
Due to customs regulations, gifts sent to non-European countries must include an invoice. The invoice and customs declarations will be directly adhered to the package.

SIZE GUIDES

SHIPPING

Orders within Sweden are shipped via registered post.
Orders to Norway and within the European Union are shipped via UPS, with Standard or Express- service.
All shipments that are sent by Sandbergsweden.com are insured against theft and accidental damage. Upon receipt of shipment and written acknowledgement, this insurance coverage cease to exist.

SHIPPING COSTS & DELIVERY TIMES

Orders within Sweden & Norway; No additional shipping cost. Deliverytime; 1-3 days

Orders within the European Union, an additional EUR 29 (40) will be charged. Deliverytime; 1-3 days.

Orders without the European Union, an additional EUR 45 (50) will be charged. Deliverytime 2-3 days mostly.
An overnight service with UPS is available within Europe at an additional EUR 15 will be charged.

TRACK YOUR STATUS

As soon as we have shipped your order you will receive an email stating the UPS tracking number. You can check the status of your order (one to two hours after receiving the email) via the link provided. 
Check status of package

PURCHASE & DELIVERY TERMS

Please read our Purchase & Delivery Terms

PAYMENT

CURRENCIES
Payments, as well as refunds are invoiced in SEK, NOK or Euro (EUR).

PAYMENT WITH CREDIT OR DEBIT CARD
During the checkout step “payment” – please select the option “Card”.
You will be forwarded to DIBS Payment services where you perform a secure payment. Sandbergsweden.com uses state-of-the-art server security software with SSL encryption which provides the safe transmission of your card details.

We accept the following credit cards and debit cards;

 

DIBS

Payments with Visa or Mastercard
The system will recognize whether or not the credit card is registered on the 3-D security programs Verified by Visa or Mastercard SecureCode

If your credit card is not registered with any of these programs, the payment can be made without further authentication. For more information about the credit card security systems, please see:
Verified by Visa or Mastercard SecureCode.

Payments with American Express
The system controls whether postal code and shipping address is identical to the address that has been provided to American Express as the billing address (Amex address verification system, abbrev. “AVS”).

Your shipment will not be delivered until the authentication was successful.

The following applies for all payments by credit card: any refund from returns will always be charged back on to the credit card that the original order was paid for with.

PAYMENT VIA PAYPAL

PayPal

Please select “PayPal” as your payment method and you will be transferred to the PayPal site automatically. If you have an existing PayPal account, you can log in using your user data to confirm the payment. If you do not have a PayPal account, you can register one and proceed with the payment. Refunds from returns will be booked onto the registered PayPal account.

PAYMENT VIA KLARNA

Klarna

In Sweden and Norway you can pay via Klarna; Invoice, Part Payment and Klarna Account are available.

Please select “Klarna” as your payment method and you will be transferred to the Klarna site automatically. If you have an existing Klarna account, you can log in using your user data to confirm the payment. If you do not have a Klarna account, you can register one and proceed with the payment.

Refunds from returns will be booked onto the registered Klarna account.

For further information about Klarna’s payment methods, please see;
httpss://cdn.klarna.com/1.0/shared/content/legal/terms/EID/en_se/invoice for Invoice and
httpss://cdn.klarna.com/1.0/shared/content/legal/terms/EID/en_se/account for Part Payment

PAYMENT BY PROMOTION CODE
Simply go to “shopping bag” and enter your Promotion code in the designated field. If the order amount exceeds the amount from the promotion, please select the payment method with which you wish to cover the remaining amount.

RETURNS & EXCHANGES

Please see our Purchase & Delivery Terms

TAXES & DUTIES OUTSIDE EU

PRIVACY POLICY

Please see our Privacy Policy