TERMS OF PURCHASE & DELIVERY SANDBERG SWEDEN
These terms and conditions apply to all purchases in our webshop at www.sandbergsweden.com,
We reserve the right to change and update our conditions continuously.
Last date of change can be found at the end of this document.
PRICE, VAT AND SHIPPING
We reserve the right to cancel orders where the goods are clearly mispriced.
SWEDEN
For deliveries within Sweden prices are in SEK including 25% Swedish VAT. We provide free delivery.
NORWAY
For deliveries to Norway prices are specified in NOK, including 25% Norwegian VAT.
We provide free delivery.
COUNTRIES WITHIN THE EU
For deliveries to other countries within the EU prices are in EUR and includes each county’s statutory VAT rate. We provide free standard delivery.
COUNTRIES OUTSIDE THE EU
VAT will not be charged for deliveries to the rest of the world. We provide free standard delivery.
The carrier, UPS, or local authorities may charge VAT and other custom duties. For further information regarding this, contact the custom authority of your country. Sandberg Sweden has no information about the rules or tariffs for deliveries to countries outside the EU.
PAYMENT
You can pay by Swish in Sweden. We accept the following credit- or payment cards; VISA, Mastercard, American Express and Ideal.
Payment via Klarna is available in Sweden and Norway only.
SECURE PAYMENT
At payment you will be forwarded to Adyen payment services where you perform a secure payment.
No payment information is stored with Sandberg Sweden. We use Let’s Encrypt SSL to provide safe transfer of your card information. If you chose to pay via Klarna, you will be forwarded to their payment site where you complete your purchase. After payment you will return to your order confirmation in our webshop.
DELIVERY
All our jewellery is made to order in our own workshop. Normally your purchase is shipped from us within 15 working days. As soon as our workshop has received your order you will get an order confirmation per email and when your jewellery is ready to be shipped you will receive a new email with shipping details.
RETURNS, EXCHANGES & REFUND POLICY
You as a buyer is entitled to the right of withdrawl from you purchase within 14 days by sending an email to customerservice@sandbergsweden.com where you state your order confirmation number. You will then get instructions from us on how to return your purchase. The same applies for exchanges.
The time for the right of withdrawal is counted from the date when the jewellery were delivered to you.
The jewellery must be unused and returned in the original packaging, any damage is considered a deterioration in value of the product.
The right of withdrawl / exchange is valid provided that you redeemed your package. Not redeemed package is not covered by the right of withdrawl or the right to exchange your product. The return has to be made within 14 days from the date you redeemd your package.
Refund will normally be made within 14 days after we have received your return and will be charged back with the same payment method that the original order was paid with.
Exception from the right of withdrawl from your purchase; When jewellery is custom made. For instance; rings, bangles and jewellery with engraving are not covered by the right of withdrawal. For plain rings and bangles you can change size once free of charge. Please send an email to customerservice@sandbergsweden.com where you state your order confirmation number. We will then send you instructions on how to return your jewellery.
For stone set rings and Nubo rings there will be a surcharge. Please contact customerservice@sandbergsweden for further information.
CLAIMS
Please contact customerservice@sandbergsweden.com
TRANSPORTATION DAMAGE
If the product and/or the packaging is visibly damaged on arrival you must report this directly to transporter.
PERSONAL INFORMATION
When you are shopping in our webshop we ask you for your name, address, phone number and email address as we need these in order to be able to process you purchase.
Sandberg Sweden use this information for the handling of your purchase only.
By proceeding to payment you accept Sandberg Sweden’s collection and handling of your personal information, i.e our privacypolicy.
COLORS
SANDBERG SWEDEN cannot guarantee that the colors in our webshop will be 100% true to life. Partly this depends on that gemstones naturally may vary in color and partly it depends on the color settings on your computer.
MEASURES
Please note that measurements on our website are approximate.
Sandberg Sweden AB
Company Registration number; 5560616921
Company Registration number Norway; 997099605
Latest update; August 2021
